Frequently asked questions for Microsoft Dynamics 365
Both. Dynamics 365 is a family of applications. Business Central, Dynamics 365 Finance, and Dynamics 365 Supply Chain Management cover ERP requirements, while applications such as Sales, Customer Service, and Field Service support CRM and customer engagement. They can be implemented individually or combined.
Start with the business problem rather than the product name. If you need to run finance and operations, the first decision is usually which ERP fits your organisation. If the priority is sales, service, field operations, or retail, there are applications designed specifically for those functions. Many organisations ultimately use a combination.
Both provide ERP capabilities, but they suit different levels of organisational and operational complexity. Business Central is typically suited to growing organisations looking for an integrated ERP, while Dynamics 365 Finance and Supply Chain Management provide deeper capabilities for complex, multi-entity, multi-country, manufacturing, warehousing, and supply chain environments.
They are separate applications within the broader Microsoft ecosystem. They can be implemented independently, while shared Microsoft technologies and integration capabilities allow data and processes to connect across them.
Dataverse is Microsoft’s cloud data platform for storing and managing business information used by Dynamics 365 customer engagement applications and Power Platform. It provides a consistent foundation for data, security, automation, and application development.
Copilot capabilities vary between Dynamics 365 applications and licensing, so what is available depends on the products you use. Microsoft provides enterprise security, privacy, identity, and governance controls around its business applications, but organisations should still assess configuration, permissions, and governance before introducing AI broadly.
We help with the decisions and work around the software, including solution selection, implementation, integration, data, change and adoption, optimisation, support, and ongoing improvement.