Point of sale
Run fixed or mobile POS with checkout, returns, customer orders, fulfilment, inventory activity, and assisted selling built into the store experience.
What Dynamics 365 Commerce covers
Unified commerce means the channel is a detail, not a boundary. Products, pricing, customers, orders, and inventory can follow the transaction across store, online, and other sales channels.
E-commerce
Sell direct to consumers or businesses through connected digital storefronts, with product, pricing, promotion, inventory, and order information drawn from the same commerce platform.
Cross-channel inventory
Give customers and store teams better visibility of where stock is available, helping you fulfil from the right location and save sales when the local store is out of stock.
Pricing and promotions
Manage pricing, discounts, promotions, and offers more consistently across products, customer groups, and sales channels from a shared pricing foundation.
Loyalty and gift cards
Create loyalty programs and rewards that can follow customers across channels, helping turn individual transactions into longer-term relationships.
Customer and clienteling
Give store teams useful customer context, including history, preferences, interactions, and purchasing behaviour, so service can feel more personal wherever the customer shops.
Store operations
Support the work behind the counter as well as the transaction itself, including inventory tasks, order fulfilment, staff activities, cash management, and day-to-day store processes.
Connected supply chain
Connect what happens at the point of sale with inventory, warehousing, fulfilment, and wider operational processes across the Dynamics 365 ecosystem.
AI where retail feels it
Copilot brings AI into the work already happening across digital merchandising and store operations, helping teams create content, understand customers and products, and make sense of retail performance faster.
Product content, drafted
Use Copilot in Commerce site builder to create and refine product content based on your product information, target audience, brand tone, and SEO requirements.
Customer and product context, surfaced
Give store associates concise insights about the customer and the product in front of them, including purchasing behaviour, availability, promotions, and related products.
Store performance, explained
Turn store reports into natural-language summaries of sales, revenue, profit, margin, and performance so managers can understand what’s happening without manually interpreting every report.
So, how can we help?
Planning a new commerce platform, connecting stores and digital channels, or trying to bring retail operations closer to the rest of your business? We can help you work through the technology and the operational decisions behind it.
Why Professional Advantage?
Commerce doesn’t stop at the checkout
The customer may see the store or the website. Behind it sits product data, pricing, inventory, warehousing, fulfilment, finance, integrations, and the people responsible for keeping all of it moving.
That’s why we don’t approach Dynamics 365 Commerce as an isolated front-end project. We work across Commerce, Dynamics 365 Supply Chain Management, finance, Power Platform, data and analytics, and the broader Microsoft ecosystem, helping connect the retail experience with the operations behind it.
We start with how your retail business actually works: where stock sits, how orders flow, how promotions are managed, how customers move between channels, and where existing processes create friction. Then we shape the technology around that operating model.
And because our Australian team has decades of experience across retail, distribution, supply chain, ERP, and business systems, we can stay involved well beyond go-live.
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AI Business Solutions
Dynamics 365, Power Platform, and Microsoft 365, including the Copilot and agent work built on top of them. Earned on delivered projects, certified people, and customer outcomes.
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Security
Identity, threat protection, data security, and compliance across the Microsoft cloud, assessed on real security work delivered for Australian organisations.
Frequently asked questions
Both; and considerably more.
Dynamics 365 Commerce is an omnichannel commerce platform that supports physical retail, digital commerce, and call-centre sales. It includes Store Commerce POS, e-commerce capabilities, pricing and promotions, customer and loyalty management, merchandising, inventory visibility, and order processes across channels.
Commerce and Supply Chain Management are closely connected, particularly where retail operations depend on inventory, procurement, warehousing, planning, and fulfilment.
The right architecture depends on your wider Dynamics 365 environment and operational requirements. We would scope those dependencies as part of the solution design rather than treating the storefront or POS in isolation.
Dynamics 365 Commerce includes its own digital commerce capabilities, but it also uses a headless commerce architecture. Depending on your existing website, technology stack, and requirements, there may be options to retain or integrate parts of the current digital experience rather than replacing everything.
Dynamics 365 Store Commerce supports offline operation, allowing appropriate store processes to continue when connectivity is temporarily unavailable.
Exactly what remains available depends on the configuration and the operation being performed, so offline requirements should form part of the store design and testing process.
Yes. Dynamics 365 Commerce is designed around omnichannel retail scenarios, including customer orders, pickup and fulfilment workflows, and returns across connected channels. Store Commerce supports workflows covering in-store, online, and curbside pickup scenarios.
The specific processes still need to be designed around your policies, inventory model, stores, and fulfilment network.
A single-region retail operation with straightforward POS requirements is very different from a multi-brand, multi-country environment spanning stores, e-commerce, warehouses, loyalty, integrations, and complex fulfilment.
We scope the channels, stores, products, data, integrations, operating processes, and rollout approach first, then build an implementation plan around the actual complexity.
Explore the Dynamics 365 family
Dynamics 365 Commerce connects naturally with the applications running the rest of the organisation, from finance and supply chain through to sales, service, and field operations.
Microsoft Dynamics 365
See the complete Dynamics 365 family and understand which applications fit where.
Business Central
Finance, sales, service, inventory, projects, and operations in one ERP for growing organisations.
Finance and Operations
Enterprise finance, supply chain, manufacturing, warehousing, and operations for complex organisations.
Customer Service
Bring cases, conversations, knowledge, and customer history together for your service teams.
Field Service
Connect work orders, scheduling, technicians, assets, and customer information from office to field.
Sales
Manage relationships, opportunities, pipeline, and AI-assisted selling in one place.
Could Dynamics 365 Commerce connect more of your retail operation?
Whether you’re replacing a legacy POS, bringing stores and e-commerce together, or looking for a stronger connection between retail and your supply chain, we can help you work through the options.
Complete the form or call and one of our team will be in touch to discuss the next step.
- Call 1800 126 499
- Email [email protected]