Traditional MSPs (managed service providers) offers organisations with support services that are focused on IT infrastructure and break / fix models. These were designed to support pre-cloud client server infrastructures, unintelligent desktop platforms, and predominantly “in-office” workplace models. Most traditional MSPs help your business with network services, server management, monitoring, and desktop support.

On the other hand, Modern MSPs put digital transformation at the heart of providing support services, enabling you to fully harness your cloud software investments by providing your organisation with a vision to adopt and embrace the tools you are licensed for. Apart from infrastructure-related support services, Modern MSPs help you turn your cloud software investments like Microsoft 365 into valuable solutions that help you differentiate your business in the market, engage your customers and employees better, and save time and money.

Compare traditional vs modern MSPs in more detail in this blog.