1. Normal Support Hours
   Support Hours. The hours of operation are between 9 AM and 5 PM (local Sydney time) Monday to Friday, excluding Australian National Public Holidays.
2. After Normal Support Hours.
   The Support Team offer a 24-hour contact service. Three options are available to you depending on the urgency of your problem.
1. Option 1
   Log your support case via our myPA Portal. A support team member will take ownership of your case during normal support hours.
2. Option 2
   Leave a voicemail message with your company and contact details, plus a brief description of your problem, and a support team member will return your call at the earliest opportunity during normal support hours.
3. Emergency out of hours phone support
   Should emergency support be required outside the normal support hours, assistance is available. By contacting the Support Hotline outside the normal support hours, you can follow the prompts to receive emergency assistance. Note: This service is provided on a ‘best efforts’ basis with no guarantee of resolution as a chargeable exercise and billed at double the standard consulting rate on a time and materials basis.

For the complete support service level guide, please refer to this page.