Day-to-day support
Get help with functional questions, unexpected errors, configuration issues, and the everyday challenges that arise when people rely on GP to do their jobs.
Need a hand with Dynamics GP?
Whether you have an issue that needs attention or you're reconsidering the support behind your system, we'll help you find the right next step.
Already a Professional Advantage client?
Log a support request, check an existing case, or access support resources through our client portal. If your issue is urgent, our support team is also available by phone.
Go to client supportLooking for a new GP support partner?
Not getting the responsiveness, expertise, or attention your system deserves? Talk to us about your current environment and what you're looking for from a support relationship.
Talk to our GP teamThe expertise to support your entire GP environment
Dynamics GP rarely operates in isolation. Over time, organisations build financial processes, reporting, integrations, and specialist applications around it. We help support those moving parts, not just the core software.
Financial management and period-end
Support for general ledger, payables, receivables, reconciliations, financial reporting, and the processes your finance team depends on throughout the month and at year-end.
Reporting and business intelligence
Keep important information accessible and useful, with assistance across GP reporting, financial data, existing reporting tools, and connections to broader analytics platforms.
Integrations and customisations
Troubleshoot and maintain the connections between Dynamics GP and other business applications, including supported third-party add-ons, custom developments, and specialist integrations.
Inventory, purchasing, and operations
Get assistance with the GP processes supporting inventory, procurement, supply chain, project accounting, and other operational functions within your existing solution.
System maintenance and optimisation
Address performance concerns, review configuration, support applicable updates, and identify opportunities to improve the reliability and usability of your current environment.
More than a ticket number
Good support isn't just about resolving the immediate issue. It's about knowing someone's taking responsibility, understanding what's happening, and having confidence that the people helping you know the system.
A clear way to get help
Log, manage, and track support requests through myPA, our client portal. Your requests are routed to the relevant support team, with visibility of case history and updates as work progresses.
People who understand your environment
Work with experienced support professionals backed by consultants who understand Dynamics GP, financial management, and the wider business systems that connect to it.
Communication that keeps you informed
Support should never leave you wondering what's happening. We focus on clear case ownership, practical communication, and keeping you informed as issues are investigated and resolved.
A relationship beyond the immediate issue
Our client management approach looks beyond individual support requests, helping you review priorities, discuss improvements, and prepare for changes that could affect your environment.
Changing your GP support partner shouldn't mean starting again
You've already invested time, money, and business knowledge into your Dynamics GP environment. Changing partners shouldn't put that investment at risk.
Whether your current support arrangement is no longer meeting expectations or you simply want access to a broader range of expertise, we can help you assess the transition and establish a support relationship that works for your organisation.
Why Professional Advantage?
We know the system. And the business behind it.
Dynamics GP has been part of our world for decades. We've worked with organisations using it for financial management, operational processes, reporting, integrations, and the specialist applications that have developed around their ERP environments.
That experience matters when something goes wrong. Our consultants understand not just the technology, but the accounting and business processes it supports.
And while GP remains important to many of our clients, our expertise extends across the wider Microsoft ecosystem, including Dynamics 365 Business Central, Power BI, Power Platform, Microsoft 365, and cloud infrastructure.
With offices in Sydney, Melbourne, Brisbane, and Perth, we combine local Australian consulting expertise with national support and delivery capability.
You get a partner who understands the system you're running today, as well as the options available for tomorrow.
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AI Business Solutions
Dynamics 365, Power Platform, and Microsoft 365, including the Copilot and agent work built on top of them. Earned on delivered projects, certified people, and customer outcomes.
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Security
Identity, threat protection, data security, and compliance across the Microsoft cloud, assessed on real security work delivered for Australian organisations.
Your Dynamics GP system still has a job to do
Microsoft has announced its retirement timetable for Dynamics GP, but that doesn't mean your organisation can simply stop using the system tomorrow.
There are financial processes to run, reporting obligations to meet, integrations to maintain, and people who need the system to keep working.
We'll continue helping clients manage their existing GP environments while also considering what Microsoft's support milestones mean for maintenance, risk, and future planning.
When you're ready to explore the next step, our Business Central team can help you assess your options without making assumptions about how or when you should move.
31 December 2029
Microsoft product enhancements, regulatory updates, and technical support end.
30 April 2031
Microsoft's final security update period ends.
What should you do now?
The most useful next step isn't necessarily to launch a migration project tomorrow. It's to understand your current environment, the risks of staying, and the work involved in moving. A clear roadmap gives you time to align ERP change with your budgets, business priorities, and available resources, rather than making decisions under pressure as the deadlines approach.
Don't wait until the deadline
Start planning your Dynamics GP migration to Business Central now.
Learn moreLooking for better Dynamics GP support?
Whether your current partner isn't meeting expectations, you need specialist help with your GP environment, or you're looking for a team that can support you through the years ahead, we'd be happy to talk.
Complete the form and one of our team will be in touch to discuss your support requirements and the appropriate next steps.
- Call 1800 126 499
- Email [email protected]