CLIENT STORY
Mingara Leisure Group
Mingara Leisure Group reflects on over a decade of partnership with Professional Advantage.
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Professional Advantage (PA) have had the great pleasure of working with Mingara Leisure Group for more than 14 years.
Mingara Leisure Group, a not-for-profit organisation that operates five registered clubs within New South Wales, began their relationship with PA when selecting Microsoft Dynamics GP as their financial ERP solution. They have since migrated their ERP solution to Microsoft Dynamics 365 Business Central and implemented Solver as their reporting solution, all with PA as their partner.
“When we were investigating a partner for our Business Central migration, we reached out to multiple organisations including PA. Whilst they were our preferred choice, we wanted to ensure we completed our due diligence for this important decision. PA came back with all the information we needed, and it was an easy decision to choose them again.”
Cathy Studte, Project Accountant, Mingara Leisure Group.
At PA, we value that not only did Mingara Leisure Group trust our relationship to the extent that they wanted to continue their business development with us, but that we were still the first choice when comparing with other partners.
Working together for such a tenure and across three different solutions has meant that Mingara Leisure Group has had lots of experience with PA consultants.
“We have always found the consultants to be very helpful and knowledgeable. Even when working with a new solution, they had the experience and knowledge to demonstrate to us that they knew what they were doing. We can’t fault them.”
Cathy Studte, Project Accountant, Mingara Leisure Group.
The organisation also values the support team within PA. In an organisation of their size, it is important to them to be able to reach out whenever needed, rather than relying upon an internal resource.
“Support is easily accessible, and always deliver a timely resolution. We know they have the knowledge of our business and system to be able to troubleshoot any issues.”
Cathy Studte, Project Accountant, Mingara Leisure Group.
Within PA, each client is assigned their own Client Management Team (CMT) consisting of a Client Success Manager (CSM) and an Inside Account Manager (IAM).
“Our CMT is very approachable and always available to us. They know us, our business, and our processes, so we know that if they suggest something for us, it must be good.”
Cathy Studte, Project Accountant, Mingara Leisure Group.
“It is more than just a client partner relationship; it has grown into a personal relationship. PA has a hub office on the Central Coast which makes it easier for our team to visit Mingara Leisure Group in person and build that relationship.”
Client Success Manager, Professional Advantage.
We pride ourselves on being the trusted advisor to our clients, supporting, encouraging, and guiding them as they grow.
“It was very important for us to have a partner that was proactive. PA know our industry and can be part of our future development discussions. They help us in our growth journey.”
Cathy Studte, Project Accountant, Mingara Leisure Group.
It is wonderful to hear the positive experience that Mingara Leisure Group has had with us, and to share insights from both sides of our long-standing partnership.
We look forward to continuing to work together and building on the success of our relationship.
You can read more about Mingara Leisure Group in our recent case studies with them:
Mingara Leisure Group and Microsoft Dynamics 365 Business Central.
Mingara Leisure Group and Solver.
Mingara Leisure Group and Solver and Microsoft Dynamics 365 Business Central.